Get answers to your queries
Recharge & Bill
Don’t worry. If your amount was deducted but the recharge failed, the transaction is usually reversed automatically.
Refunds are processed within 3–5 working days depending on your bank.
If the refund is delayed, please contact support with your transaction ID.
A “Pending” status means we are awaiting confirmation from the operator or biller.
Please wait up to 24 hours. If it remains pending, the amount will be refunded automatically.
This may occur due to network issues, operator downtime, or incorrect details.
Please verify the number, operator, and try again after some time.
Once a recharge is successful, it cannot be reversed.
Please double-check the mobile number and operator before confirming payment.
Payments
You can pay using UPI, Debit Card, Credit Card, or Net Banking.
All payments are processed securely through RBI-approved gateways.
No. Prixmtech Pay follows transparent pricing.
Any applicable convenience fee is clearly shown before payment confirmation.
My Account
Yes. Creating an account on Prixmtech Pay is completely free.
Absolutely. We use SSL encryption and follow strict data security practices.
Your payment details are never stored on our servers.
Click on “Forgot Password” on the login page and follow the instructions
to reset your password securely.
Can’t find what you’re looking for? Our support team is here to help.
Contact Customer Care